1100 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how the 1100 platform collects, uses, stores, and protects the personal information of users in Malaysia. We take the protection of your personal data seriously and are committed to ensuring that any information shared with us is handled with care and kept secure.
Effective date: 1 January 2026. This Policy is subject to amendment from time to time.
Information We Collect
When you register and use the 1100 platform, we collect various types of information necessary to provide a secure, accurate, and fully functional service. The categories of information collected are as follows:
Personal Account Information
During registration, you are required to provide your full name, email address, phone number, date of birth, and any necessary identity verification details. This information is used to verify your identity, process your account, and maintain platform security.
Payment Information
To process deposits and withdrawals in MYR (RM), we collect information related to your chosen payment method — including the account holder name, associated account number, and transaction details. We do not store credit or debit card numbers directly; all payment processing is handled through secure payment channels.
Device & Browser Information
Our system automatically logs your IP address, device type, smartphone model, operating system, browser version, and screen resolution whenever you access the platform. This information helps us detect suspicious access attempts and optimise the user experience based on the device being used.
Platform Usage Data
We record your game history, transaction logs, active session times, pages visited within the platform, and actions taken during each session. This data is used for security purposes, dispute resolution, and service improvement.
Why We Use This Information
Every piece of information collected by 1100 serves a specific and limited purpose. We do not use your data for anything unrelated to the operation of the platform. The primary purposes for using your information are:
- Identity verification and account security — to ensure only authorised users can access their accounts and to prevent fraud.
- Financial transaction processing — to process MYR deposits and withdrawals accurately and securely.
- Customer support — so our support team can assist you in resolving issues with sufficient information on hand.
- Legal compliance — to meet applicable legal and regulatory requirements in Malaysia, including anti-money laundering obligations.
- Platform improvements — to understand usage patterns and improve overall platform functionality and user experience.
- Important communications — to send you important account-related notices, policy updates, or security information.
1100 will not use your information for third-party marketing without your explicit and withdrawable consent.
Cookies, Tracking & Data Storage
Cookies & Tracking Technologies
The 1100 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit the platform. We use two types of cookies:
- Session cookies — deleted automatically when you close your browser. These cookies store your login status and current session preferences.
- Persistent cookies — stored on your device for a longer period to remember your preferences, such as language and display settings, when you return to the platform.
You can manage or delete cookies through your browser settings. However, removing certain cookies may affect the functionality of some parts of the platform.
Data Storage & Security
All personal data collected by 1100 is stored on servers protected by SSL encryption and strict access controls. We apply industry-standard security protocols to safeguard data against unauthorised access, modification, or disclosure. Retention periods vary depending on the type of information and applicable legal requirements — financial transaction data is retained for the period mandated under Malaysian law.
Sharing Information with Third Parties
1100 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, there are limited circumstances in which information sharing may occur:
Payment Processors
To process transactions in MYR, we share the necessary payment information with approved payment processors such as DuitNow and FPX service providers. This sharing is limited strictly to the information required, and those processors are subject to their own privacy policies and data protection obligations.
Legal Requirements
Where required by law, a court order, or a competent regulatory authority in Malaysia, 1100 may disclose user information to the relevant authorities. We will endeavour to notify affected users of any such request unless prohibited by law.
Technical Service Provider
Certain platform functions are operated by third-party technical service providers acting as data processors on our behalf. All such providers are bound by data protection agreements that require them to handle user information in accordance with the security standards set by 1100.
Your Rights as a User
As a 1100 platform user, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights:
You may request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you may request a correction through your account settings or via support.
You may request the deletion of your account and associated data, subject to any applicable legal retention obligations.
You may object to the processing of your data for marketing purposes or unnecessary communications.
To exercise any of the rights above, contact us at [email protected] with a clear description of your request. We aim to process all requests within a reasonable timeframe.
Changes to This Policy
1100 reserves the right to amend this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or service developments. Users will be notified of significant amendments via a notice on the platform or to their registered email. Continued use of the platform after any amendment takes effect will be deemed acceptance of the updated privacy terms. You may also review the Terms & Conditions us for more information about overall platform usage.
Questions About Your Data Privacy?
Reach our support team at [email protected] for any privacy-related enquiries, data access requests, or account deletion. You can also visit the FAQ section for quick answers.